Frequently Asked Questions
Where can I purchase Innersense Organic Beauty?
We are sold by a growing population of salons, stylists and stockists in the United Kingdom and Europe. Find a stockist near you.
For USA locations, click here.
Are your products vegan?
While we do NOT formulate with animal proteins, technically our line is not vegan because of our love of honey and beeswax as humectants and natural resins. Please be assured we are as bee-friendly as possible! We go to great lengths to ensure our source partners act responsibly and maintain a commitment to sustainability.
My shampoo and conditioner are slightly different in colour compared to my last bottle. Is this normal?
Yes, it is! Due to seasonality, occasionally our batches may differ slightly in colour and thickness. Like us, Mother Nature has her moods. Rest assured, the performance and efficacy of our products remain despite these slight changes.
What is your product shelf life?
Our products will maintain their efficacy for 36 months unopened and 12 months opened.
Are your products colour safe?
Yes! Our entire lineup is colour safe. Mother Nature would never harm a beautiful balayage or gorgeous fashion colour.
I’ve heard sodium chloride shouldn’t be used on hair processed with keratin treatments. Why is that?
We do not use synthetic surfactants or other harsh ingredients and our sodium chloride is naturally derived from pressed coconut oil. Synthetic surfactants found in over-the-counter products create 1,4 dioxane which not only is toxic, but pulls the keratin from the hair.
How much product should I use in application?
We always recommend using a five pence-piece sized amount of product to start, but you can always use more if needed. Emulsify in your hands with water to really wake up the ingredients. Our products are richly concentrated so do not be afraid to add more water.
Are your products gluten free?
Yes, our products are formulated gluten free and manufactured in a designated USA Food and Drug Administration (FDA) facility. Our facility, however, is not a Certified Gluten Free facility.
Although every precaution is taken to ensure the purity of our products, there is potential risk during the manufacturing process. If you have concerns we suggest consulting with your health practitioner before using our products if you are sensitive to all aspects of wheat.
Please know we do use wheatgrass and oat kernel extract in some products. We use pure wheatgrass (just the grass, with absolutely no seed kernels, which is the source of gluten). Our ingredient experts assure us that by harvesting wheatgrass in this manner, it does not contain gluten.
My hair is protein sensitive. Which of your products are safe for me?
All of our products contain natural proteins and ingredients that are nutrient rich at some level. We use rice bran oil, rice amino acids and quinoa as our primary protein sources. Our products also contain a number of ingredients that are nutrient rich and provide a source of protein.
Do you test products on animals?
Our ingredients and products are never tested on animals. We follow stringent ethical standards directly and indirectly with our supply chain partners. We are a proud member of Leaping Bunny, the gold standard in cruelty free certification for personal care and household product companies. Membership signifies no animal testing at any stage of product development.
Do your products contain silicone?
No. None of our products contain any silicone-based ingredients.
What is your pH level?
Our products are naturally PH balanced at 4.5 to 5.5.
Are your products certified organic?
Our products are not United States Department of Agriculture (USDA) Certified Organic. However, we use USDA Certified Organic ingredients in all our products.
Do you use soy in your products?
How do you certify the accuracy of your ingredient lists?
Our commitment to transparency goes beyond what we tell you. We list all of our ingredients on our labels and do not hide any ingredients in proprietary blends or complexes. To view our clean ratings as determined by an independent third party, download the Think Dirty app.
Can natural products perform as well as over-the-counter products?
Yes! We believe utilising richly concentrated levels of natural ingredients eliminates the need for us to augment formulas with synthetic ingredients or additives.
Why do you use Sodium Benzoate?
We do use sodium benzoate in some products. This ingredient is derived from salt, and is an effective preservative to prevent microbial growth. In our research and testing, the levels of which we use sodium benzoate and citric acid in our formulas are too low to cause the formation of benzene. While this ingredient is approved for use in the EU, we have reduced the amount of sodium benzoate in our products by introducing potassium sorbate, a plant-based preservative. We are actively transitioning away from the use of sodium benzoate; as new green chemistry evolves, we will take advantage of it to strengthen our commitment further to beauty without compromise.
What does this † Symbol Mean?
This symbol indicates that this ingredient is a natural component of essential oils. These natural components can be allergens and are denoted as such on bottle for EU compliance and labeling transparency. In simple terms, all be it rare, one can have an allergic reaction to an ingredient as one would with any circumstance of coming in contact with that particular ingredient.
I think I had an allergic reaction from a product, what do I do?
In the result of a reaction stop use of product immediately, rinse the area with cool water and consult with your primary care physician to determine the origin of your reaction.
CUSTOMER SERVICE CONTACT
If you have a question we haven’t addressed here, please reach out to us at firstname.lastname@example.org or by phone at 00 1 925 952 9700. We looking forward to hearing from you!
What is your return policy?
We do hope you fall in love with Innersense Organic Beauty!
Please return the product(s) to the original retailer or salon, and please reference their company return policy to ensure proper handling. We are unable to accept returns directly.
How do I become an authorized seller of Innersense Organic Beauty products?
Please visit our Salon and Wholesale information page or send us an email at at email@example.com.
MEDIA AND PUBLIC RELATIONS INQUIRES
Who do I contact for press enquiries?
Please send all press enquiries and materials to firstname.lastname@example.org.
How do I find your products at salons near me?
Visit our Store Locator page to locate an authorised salon, stylist or stockist in your area.